Dispatch and Delivery
Dispatch and Delivery Policy
Dispatch Times
We aim to dispatch orders within 2–4 working days after receiving payment. However, this timeframe may vary due to unforeseen events beyond our control.
Our delivery costs are calculated based on weight to ensure charges remain fair and in accordance with our courier’s guidelines.
Delivery Times
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United Kingdom
Orders are dispatched via Royal Mail and require a signature upon delivery. Estimated delivery times are 2–4 business days from the dispatch date. -
Europe
Orders are sent using Royal Mail’s International Tracked & Signed service. Delivery times are estimated to be 5–7 business days from the dispatch date. -
Worldwide
Orders are sent using Royal Mail’s International Tracked & Signed service. Delivery times are estimated to be 7–9 business days, depending on the destination. Please note that delivery times may vary based on location and external factors.
If you require urgent delivery by a specific date, please contact us at info@contourlaboratories.com, and we will do our best to accommodate your request.
Important Notes
- Delivery times may be extended during busy periods such as sales, holidays, Christmas, or Bank Holidays.
- For international orders, delays may occur due to customs processes or other third-party factors beyond our control.
Customs Charges Disclaimer
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are outside our control and remain the responsibility of the customer. We recommend contacting your local customs office for further details on any potential fees.
Sustainability Commitment
We use recycled or recyclable packaging materials. Please dispose of packaging responsibly to help us support environmental sustainability.